We appreciate your business and want to ensure that you’re receiving excellent service. Please read the notes below prior to submitting your issue or concern.
Website Function, Account, & Billing Issues Only
Support is offered for website function, account, and billing issues only. If the subject matter is within the parameters of technical (I.T.), account issues, and/or billing support, we will get back to you as soon as possible. Questions regarding specific presenters, presentations, or topics cannot be answered. ExerciseProfessional.com is exclusively a video hosting platform and is not responsible for content provided by third parties.
If your question is regarding website function, account issues, or billing issues, someone will be assisting you as soon as possible. Technical and billing questions may have to be refereed to a third party who can provide specific expertise:
- Technical support is provided by the website builders and they are not on 24 hour call.
- Likewise, payment processing is provided by a third party and their response time, while typically short, is beyond our control.
Refund Policy
As stated in Terms and Conditions as well as Refunds and Cancellations, there are no refunds for video purchases. We cannot know if a video has been watched or duplicated (stolen). A video cannot be “unwatched” and is therefore considered consumed, unreturnable, and nonrefundable.
There are no refunds of ala carte purchases so that you can later purchase the entire level for the discounted volume price.
Presenters & Content
Questions related to the information presented cannot and will not be addressed through or by ExerciseProfessional.com. The information presented is the intellectual property of the presenter or organization and can only be addressed by that party. Please refer to the presenter information at the bottom of hes/her video.
Other Organizations
ExerciseProfessional.com cannot possibly answer questions relating to any affiliate or other organization, eg., RTS LLC, AAPTE, RTS Global Inc., Integra Education Inc, etc. ExerciseProfessaional.com is exclusively an video hosting platform. A wide variety of entities and organizations utilize these videos for in-service education, course prerequisites, etc. Contact the organization directly.
Future Content & Updates
Questions regarding estimations of dates of availability of future content, updates, etc. cannot be answered. Content is available when it is completed which is subject to many, many factors, both internal and external to the process.
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